| 1.
Can you make oil painting looks as if the original
? |
Answer:
Copy the oil painting looks as if
100% of the original, It is impossible, We don't want
to mislead anyone believing our oil paintings that looks
as if 100% of the original which should be deceptive ,but
we will make the difference between our reproduction and
the original to the closest level that will bring beauty
to your any room where displays it .
| 2.
We doubt about your painting quality and promises? |
Answer:OK
, We understand your concern , please, Don't worry about
it, Quality is the essence of products ,It is something
we never neglect, we are not in business of a quick profit
,good quality ensures continued sales..
, you may try to order a small oil painting to check our
quality . All order you may give us that will have our
prompt and careful attention. and We
are constantly adding new oil paintings to give you the
best and largest selection.
3.
What is the minimum value that I can order? |
Answer:There
is no minimum requirement .
4.How
do we order your oil painting ? |
Answer:
For
details,please
click here to order
page
5.If
I am looking for a painting but I do not find
out on your website ,can you make it for me ? |
Answer:
if you would like to hold a painting but you do
not find out it from our website,It is possible that we
hold it ,only did not display on our website ,you can
just send us the artist's name and the painting title/name
or send us your picture, We will be very happy to help
and make it for you ..please also tell me about your detailed
demand. for example , which quality , what size and color
,..........
6
Are you only selling oil paintings and no frame
stretching the artwork? |
Answer:
YES, that is correct. We just sell paintings now
and hopefully in the future we can provide fram services.
7.How
many terms of payment you accept? |
Answer:there
are several Payment Options for
your choice.:
Bank Transfer/ Western Union /PayPal ..Please click here
for detail
Payment Method
8.Can
you tell me how long it takes to receive my order
? |
Answer:
If
your orders are in stock, it will be dispatched within
1-3 days. usually made to order painting will be
delivered between 7 - 21 workdays depending on the complexity,size,quality
of your order.Please
check your order, if it pass the 25 days and you have
not yet received your painting, please do not worry to
mail us .
For
some of the paintings, the artists sometimes need a little
extra time for the fine-tuning details The
quality of your painting is important to you and us and
rushing making may affect the final effect. It is always
worth to wait a few more days for good quality
.We'll
keep you posted for the progress of your order and inform
you before shipment . Usually,for small ordr
,we will send your paintings by DHL, UPS, Fedex and
TNT Express. It will takes 2-4 days to arrive in your
door , 7-15 days by air transportation .for large order
,I will send you the paintings by sea transportation,
It will
take
about 15-30
days to
your hands .
| 9.
Can you make oil painting from special size and
special request ?
|
Answer:
Of course , You only write clear to tell us the
size and quality/ price that you need , if there are any
special request on your order, please line out detail
request on your picture, send us by post or email .
10.
What's your Quality Specify: |
Answer:1)
Museum quality: the Paintings will be painted with best
quality canvas and paints by years of experienced top
artists (teacher) themselves which are called museum quality
. All the details will be carefully painted, the finished
paintings will be "exact"to
the original in design .style color tones ,texture . etc
2)High quality: the Paintings will be painted with high
quality canvas .the oil painting works were checked and
fixed by the top artist which are called advanced quality
The paintings will be much similar as the original pictures.
3)
Commercial quality: the The commercial oil paintings are
not the paintings of low quality, but be used common canvas
and paints by special skill and technique and style, so
the speed to make them is very fast relatively .
11.
How can I get your price and discount? |
Answer:we
have too many variedlies and size to offer ,the price
is different, if order is larger we will give you a discount
,Generally
speaking you can tell us what the quality and size and
quantity you wantd and send us the picture/photo and print
by E-mail ,then we will give you our exact quotation at
your request immediately .If you ask many style of quality
and subject , please inform us, then we will send you
a price list according to your requirements.If
your order is larger enough , usually we
allow them a certain percentage of discount in the light
of the practice of international trade, with the concrete
rate to be fixed depending upon the size of a transaction
and the painting quality types.
12.How
do you examine quality of oil painting before
shiping works ? |
Answer:
We'll
keep you posted for the progress of your order and when
we finish your paintings we willl
email
you digital image to you check ,,if
you have any question or request , please tell us , we
will correct them at your request ..
| 13.how
to packing our paintings for shipping ? |
Answer:Answer:When
the oil paintings have been completed and dry by
airing .we
roll up every painting with membrane paper and install
bubble cushions on each one before sliding them
into hard paper tubes of special purpose shipping
tubes each tubes holds 5-10 painting however if
you order large quantities of thick pigment oil
paintings such as knife impressionist paintigns
that will be flatted putted in the hard pasteboards
boxes, and delivered by sea.
Answer:
the
point of departure for the artwrk is xiamen port
in china we offer a multitude of delivey options
such as DHL UPS FEDEX EMS TNT or othe air/sea freight
tansprotation methosd delivery time ranges from
2 to 30 days depending on your choice of transportation.please
click here for details Method
and cost of transportation
15
.Can I trace and track the shipping of my
goods? |
Answer:Yes,
after send your order, we will give you a tracking
No, and you can use the tracking No .to check your
order processing and shipping information in detail
.
16
.what is
the refund / return policy ? |
Answer:All
our paintings are very carefully shipped in very strong
specially prepared cardboard tubes. In the unlikely
event
1, If you receive
severely damaged goods, ,please do not accept and
notify and return us immediately .
2. if you receive
your order and find the canvas or painting damaged
or if the quality does not meet your request,simply
return the painting in its original condition to us
within 7 days (from the date you receive your order)
.we will amend it,If because of damage or quallity
,it can't be amended ,we will replace it or redo it
or refund your payments Note:
shipping charges are the customer's responsibility
under most circumstances .
17.Can
I be assured that my name will be kept confidential?
|
Answer:YES,
we promise not to pass your name or other information
onto any other company. We respect your privacy and
ALL information is kept confidential
If
I have read all the above FAQ's and still
have questions, can I contact your company?
YES, absolutely! Send us an E-mail to:
yan@china-handart.com
or MSN:
china-handart@hotmail.com
Copyright
2003-2006 China-handArt.com. All rights
reserved.
Contact us at :Tel:86-592-6056019
Fax:86-592-6055521 Sale:13055226828
ADDRESS : 801 Room
491# Yongxin Garden Haicang section
Xiamen fujian of China .
POST CODE: 361026 E-mail:yan@china-handart.com
or china-handart@hotmail.com |
|
